Terms & Conditions
Welcome to www.Gifftcard.com, operated by HawkEye Payments Solutions LLP (“Company”). By using this Website and its services, you accept these Terms & Conditions in full. If you disagree, please refrain from using the site.
1. Introduction
These Terms govern your relationship with us and your use of www.gifftcard.com. "You" means any user or visitor to the Website. By accessing or ordering from the site, you agree to be legally bound by these Terms.
2. Definitions
a) Client/User: Any individual or entity accessing the site or using the services.
b) Company/We/Us: HawkEye Payments Solutions LLP, the Website operator.
c) Gift Card: Any prepaid voucher, physical or electronic, sold through the site.
3. Privacy and Data Protection
Your data is handled confidentially with strict compliance to Indian data protection laws and regulations. We collect your information only to facilitate orders and improve service quality. Authorized personnel access data on a need-to-know basis. For comprehensive details on collection, usage, sharing, security measures, and your rights, please see our dedicated Privacy Policy.
4. Confidentiality of Information
Client information is confidential and disclosed only to third parties for service fulfilment, with explicit consent, or as required by law. You may request access to your personal records with reasonable notice.
5. Payments and Transactions
a) Full payment is required before any gifft card is issued.
b) We accept payments through CashFree, supporting credit/debit cards, UPI, wallets, and net banking.
c) Adding items to the cart does not constitute a purchase; successful payment confirmation does.
6. Orders, Cancellation, and Refunds
a) Once payment is received and the order is confirmed, orders for Gifft Cards, E-Gifft Cards, and Vouchers are final and cannot be cancelled or returned, and no refund will be made.
b) Cancellations initiated by the Company may occur due to insufficient payment, stock unavailability, or technical issues.
c) Refunds, when applicable (including cases where the order is not received after payment, as detailed in the FAQs), will be processed back to your payment source within 7 business days, subject to your bank’s policies.
7. Intellectual Property Rights
All content on the Website, including logos, graphics, and software, is the property of the Company or its licensors. Reproduction, distribution, or modification without express consent is prohibited. Trademarks and service marks displayed are protected and require authorization for use.
8. Website Use License
You are granted a limited, non-transferable license to access the Website for personal, non-commercial use only. Prohibited activities include:
a) Commercial exploitation or resale of the Website or its content.
b) Copying, reverse engineering, or creating derivative works.
c) Using the Website to build competing services.
9. Third-Party Links
The Website may include links to third-party services for your convenience. We do not endorse or assume responsibility for content or practices of those external sites. We encourage you to read their policies before sharing personal data. This is detailed further in the External Links and Advertisements section of our Privacy Policy.
10. Disclaimer and Limitation of Liability
The Website and its services are provided “as is” with no warranties regarding accuracy, completeness, or reliability. We disclaim liability for any damages arising from use or inability to use the Website. Liability for personal injury or death caused by negligence is not excluded. Your statutory rights remain intact.
11. Force Majeure
Neither party is liable for failure to fulfil obligations due to events beyond reasonable control (natural disasters, war, terrorism, etc.). Parties must notify each other promptly and make reasonable efforts to comply once the event ceases.
12. Termination of Access
We may suspend or terminate your access if you breach these Terms or for any reason at our discretion. Upon termination, your rights to use the Website end immediately, and relevant data may be deleted.
13. Arbitration Agreement
Disputes arising from these Terms or use of services are resolved by binding arbitration according to Indian law. Arbitration is individual, confidential, and may be conducted remotely. Parties waive rights to class actions and agree that arbitration awards are final.
14. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of or relating to these Terms, or the use of www.gifftcard.com, shall be subject to the exclusive jurisdiction of the courts located in Gurgaon, Haryana, India.
15. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use after changes signifies acceptance. Notices of major changes will be made via prominent Website posting or email notifications.
16. Electronic Communication
By using our website, you consent to receive communication electronically for notices, updates, or transactional information which fulfils legal requirements.
17. Entire Agreement
These Terms, together with the Privacy Policy and related documents, constitute the entire agreement between you and the Company. They supersede any prior agreements or understandings.
18. Contact Information
For any questions or general support related to these Terms, please contact support@gifftcard.com. For specific grievances related to data handling, please refer to the dedicated Grievance Officer contact details provided in the Privacy Policy.
